FAQs
General Questions
Who is Loreya Label?
Loreya Label is an online womenswear shop owned by RAS COMMERCE GROUP LTD, a company registered in England and Wales. We sell a carefully chosen, affordable range for everyday wear and special occasions, including dresses, gowns and heels, and we deliver to the United Kingdom only.
Do you have a shop I can visit?
No. We trade online only. The address we publish is our company address; it is not a shop. If you return an item, we send you the return address when your return is approved.
Orders & Payments
What payment methods do you accept?
The payment methods we accept are shown at checkout. Every payment runs through established providers over a secure connection.
Can I change or cancel an order once it is placed?
If your order has not left us yet, we can often still change or cancel it. Message us as quickly as you can with your order number. Once it has been dispatched we can no longer change it, but you can still cancel by returning it within 30 days of delivery, as explained in our Return and Refund Policy.
Why was my order cancelled?
Orders are cancelled for one of three reasons: the item turned out to be unavailable, the payment did not go through, or the order was flagged as possible fraud. We will always write to you and explain which it was.
Shipping & Delivery (UK Only)
Do you deliver outside the UK?
No. We deliver to the United Kingdom only.
How long will delivery take?
Standard UK delivery takes 6–8 working days once your order has been dispatched. Busy periods and courier delays can stretch that.
How quickly do you dispatch?
We pack and dispatch within 1–2 working days of your order coming in.
How do I track my order?
We email your tracking details when the order is dispatched, so you can follow the parcel to your door.
What counts as a working day?
Monday to Friday. Weekends and UK bank holidays are not counted, so an order placed on a Saturday starts its 1–2 working day dispatch window on the Monday. Our customer service runs Monday to Friday, 9:00 am to 5:00 pm.
Sizing & Fit
How do I choose the right size?
Every product page carries a size guide built from the garment's own measurements. The surest method is to measure a piece you already own and wear often, then match it against the guide.
What if I am between sizes?
Check the measurement chart and read the notes in the product description, since a few styles come up a little larger or smaller than the rest.
Are your sizes true to UK measurements?
Yes. Our sizing follows UK standard measurements, and where a style varies from that we say so on the product page.
Product Information & Stock
How often do you restock?
That depends on what our suppliers can get and how much demand there is. When a piece comes back in stock, the product page is updated to show it.
Are the colours on screen accurate?
Our product images show each piece's colour as closely as we can, though a colour can still look slightly different from one screen to the next depending on your display and the light you are viewing in.
Can I ask about a specific product?
Send us the product name and your question. Fit, fabric and styling queries are all welcome.
Returns & Refunds
How long do I have to return something?
You have 30 days from delivery to request a return. The item needs to come back unused and unworn with its original tags attached.
Can every item be returned?
Yes. Every item we sell can be returned within 30 days of delivery if it is unworn, unwashed and still has its tags. Full details are in our Return and Refund Policy.
How do I start a return?
Message us through the Contact Us page with your order number and the reason the item is coming back. We will reply with everything you need to send it on.
How long does a refund take?
Your refund goes back to the original payment method within 14 days of your return reaching us, or of you sending proof of postage if that comes first.
Do you offer exchanges?
Exchanges depend on what is in stock. If we cannot complete one, we refund you instead.
Product Care
How should I wash and care for my pieces?
Each piece carries its own care instructions. Sticking to them is what keeps the quality, the colour and the fit intact.
Will anything shrink or fade?
Washed as the care label says, your pieces should hold their shape and colour. Keep them away from high heat and follow the recommended wash for the best results.
Contact & Support
How do I get in touch?
Everything you need is on our Contact Us page. Include your order number and we can get back to you faster.
How quickly will you reply?
We aim to reply within 1–2 working days, not counting weekends and UK bank holidays.
