Shipping Policy

This policy explains how Loreya Label processes, dispatches and delivers orders. It applies to every order placed on our website.

Where we deliver

We deliver within the United Kingdom only β€” England, Scotland, Wales and Northern Ireland. We do not currently offer international delivery, so no customs charges or import duties apply to our orders.

Transit time (order processing)

Orders are picked, packed and dispatched within 1–2 business days (Monday to Friday). Orders placed at a weekend or on a UK bank holiday begin processing on the next working day. During sale periods and the weeks before Christmas, processing can take slightly longer.

Shipping time (delivery)

After dispatch, standard UK delivery takes 6–8 working days (Monday to Friday). Weekends and UK bank holidays are not counted as working days.

Transit time and shipping time are separate. Total time from order to doorstep is therefore 7–10 working days (Monday to Friday). Please allow for both when ordering for a specific date.

Delivery can be affected by courier performance, severe weather, unusually high order volumes, and delivery to remote postcodes such as the Scottish Highlands and Islands.

Delivery cost

Delivery is free on every UK order. Any charge that applies to a particular delivery method is shown in full at checkout before you pay.

Tracking your order

When your parcel is dispatched we email you the tracking details. Tracking can take up to 48 hours to start updating. You can also follow your order on our Track Order page.

Delayed or missing parcels

If your order has not arrived within 10 working days of dispatch, contact us with your order number and we will open an enquiry with the courier. Please allow the full delivery window to pass first, as late-running deliveries usually arrive within a day or two of the estimate.

Incorrect addresses and failed deliveries

Please check your delivery address is complete and correct before paying β€” an incorrect address is the most common cause of a delayed order, and we cannot redirect a parcel once the courier has it. If a parcel returns to us because the address was wrong or it was not collected, we will contact you to arrange redelivery.

Questions about this policy

If anything here is unclear, contact us and we will explain it in plain terms.

Business details
RAS Commerce Group Ltd
8B Oxford Close, London, Greater London, N9 0NB, United Kingdom
Company number: 17127042

Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm.