Shipping Policy

This page explains how we get your order to you: where we ship, how long each stage takes, and what happens when something goes wrong.

Where We Deliver
We deliver to addresses in the United Kingdom only. We do not ship internationally.

That covers:

  • England
  • Scotland
  • Wales
  • Northern Ireland

Please make sure your address is complete and correct, as gaps and typos are the most common cause of delay.

How Long We Take to Dispatch
We pack and dispatch orders within 1–2 working days.

  • Orders placed at the weekend or on a UK public holiday are picked up the next working day.

You will hear from us using the contact details you gave at checkout once your order is on its way.

Working days are Monday to Friday. Weekends and UK bank holidays do not count towards any of the timeframes on this page.

How Long Delivery Takes
Once dispatched, standard UK delivery takes 6–8 working days.

That window can stretch because of:

  • Courier delays
  • Weather and seasonal pressure
  • Unusually high order volumes
  • Remote delivery postcodes

We use established UK courier partners to keep this as predictable as we can.

What Delivery Costs
UK delivery is free on every order, with tracking provided.

Tracking Your Parcel
Every order is tracked. You will get the tracking details when we dispatch, so you can follow the parcel to your door.

If Nobody Is In
The courier will either leave your parcel somewhere safe, where that is possible, or leave a card explaining how to rearrange delivery or collect it. Parcels that come back to us after repeated failed attempts or a wrong address may incur a redelivery fee.

Getting the Address Right
Check your delivery details at checkout. Once an order has been dispatched we cannot change the address, and orders returned to us because the address was wrong may incur additional charges for redelivery or refund processing.

Damaged or Missing Items
If your order arrives damaged, or something is missing, contact us as soon as you can and include:

  • Your order number
  • Photos, if the parcel or item is damaged
  • A short description of the problem

Please tell us as soon as you can, so we can look into it with the courier. This does not affect your rights under the Consumer Rights Act 2015.

Returning a Delivered Order
Returns are covered separately. See our Return and Refund Policy.

Questions
Email: support@loreyalabel.com
Phone: +44 20 3769 8664
Contact form: Contact Us

Our customer service is available Monday to Friday, 9:00 am to 5:00 pm. We aim to reply within 1–2 working days.

Business Details
RAS COMMERCE GROUP LTD
8B Oxford Close, London, Greater London, N9 0NB, United Kingdom
Company number: 17127042