Track Order
Tracking your order
As soon as your parcel leaves us we email you a tracking number and a link. Enter that number with the courier to see where your order is.
Tracking can take up to 48 hours to begin updating after you receive it. A number that shows nothing yet usually means the parcel is scanned but has not moved through the first depot.
When to expect it
- Processing: 1–2 business days (Monday to Friday)
- Delivery: 6–8 working days (Monday to Friday) after dispatch
- Total: 7–10 working days (Monday to Friday) from order to doorstep
Full detail is in our Shipping Policy.
Not received your tracking email?
Check your spam folder first. If it is not there, your order may still be in processing. Email us with your order number and we will send the tracking details directly.
Order hasn't arrived?
If it has been more than 10 working days since dispatch, contact us with your order number and we will open an enquiry with the courier straight away.
Questions about your delivery
- Email: support@loreyalabel.com
- Phone: +44 20 3769 8664
- Contact form: Contact Us
Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm.
Business details
RAS Commerce Group Ltd
8B Oxford Close, London, Greater London, N9 0NB, United Kingdom
Company number: 17127042